Does Uptown Neon take custom orders?

Yes! Please fill out the in-take form on the commissions page. Forms are reviewed once a week and we will provide you with a rough estimate based on your idea. 

How much does a custom piece cost?

Custom pieces start at $1750. The final price depends on size and complexity of the piece. All custom pieces come mounted on clear plexiglass or wood unless otherwise requested. 

How long does it take to make a custom piece?

We are currently booked out for about 4 months. If you decide to move forward with a custom piece after reviewing the rough estimate, there is a $200, non-refundable design fee. This will secure your spot in the queue and be applied to your final invoice. Learn more.

Does Uptown Neon repair neon signs?

Yes! We are currently taking 3 repairs a month. These slots book up about 3-4 months in advance. In order to hold your spot for a repair, we require a refundable $100 deposit. Once we receive your item, we will give you the specific cost for the repair. If you choose not to proceed with the repair, your deposit will be refunded otherwise the deposit will be applied to your final bill. Learn more.

How much does it cost to repair a neon sign?

If there doesn’t appear to be any broken glass, you might just need a new transformer. A transformer replacement is $200. If there is broken glass, the repair cost will depend on the complexity of the piece and how much needs to be repaired. Broken glass repairs start at $500. Learn more.

Does Uptown Neon make service calls?

Yes, to the local Richmond area. Learn more.

 

 

Does Uptown Neon have pre-made neon signs?

Yes! Uptown Neon is home to a beautiful collection of pre-made neon signs. Pieces can be purchased directly through the website and picked up in store. But there is much more inventory in the shop not yet available through our site so if you don’t see what you are looking for, feel free to come by the shop and check things out in-person! The signs range in price from $100-$400.

Does Uptown Neon ship the neon signs you sell?

Keep in mind that neon signs are made completely of glass. While we can ship our pre-made signs, it comes with a risk that the piece might not make it to you safely. Insurance is purchased, however, and you would be refunded if something were to happen to the piece.

How do I hang up my piece?

Here is a link to a video on how to mount neon to your wall. If you would prefer, we offer mounting on clear plexiglass or wood for an additional $200.